Rob Buecker Consulting

I want to provide my professional skills and services for a company that values my contributions and challenges me to think and solve puzzles. Puzzles are simply a path to see problems as opportunities.

In the past, I have focused on Microsoft SQL Server development and administration. I have experience in many areas including supervisory, project management, process improvement and software engineering management to name a few.

What gets me excited and fired up? Finding ways to improve processes or systems.

A couple of examples could come from analyzing the ticket queue to see what are the most frequent helpdesk tickets being escalated to Level 2 or 3 engineering support. Is there a pattern in how these tickets get resolved?

In past experiences, sometimes, it was as easy as putting together a PowerPoint slide deck, scheduling a one-hour training session with Level 1 and/or Level 2 support on how to resolve or mitigate the call which resulted in reducing the total number of calls being escalated to the engineering team as well as reducing the resolution time.

Another example is analyzing the dataflow model, documenting it, visualizing the bottleneck(s) and then designing changes to provide the biggest bang for the buck. That could mean creating new database indexes, rewriting poorly performing code, additional error handling or conditionally branching job streams.

Above all, I believe in open communications. Clearly communicate what the organization’s vision, mission and priority projects are along with how the team directly supports those. Allow your personnel to question or even challenge busy work over process improvement opportunities.

Overtime, small steps towards improvements make great change. 1% improvement equates to less than 5 minutes of a workday. What can you do with 5 minutes? What problem can you shift so that you see it as a puzzle?

Today, I am being that I tell the world what I am capable of. That I am ready to step up and serve myself and others in finding bottlenecks or roadblocks inhibiting effective workflow. Recognizing the abstraction that there is no difference between personal growth and professional growth for individuals and organizations alike.